Privacy Policy

Effective date: October 7, 2026

Reqonex ("Reqonex", "we", "us"), operated by One Influence PH Digital System Corp., is a customer support inbox that lets businesses manage conversations they receive on their Facebook Pages through Facebook Messenger. This policy explains what information we handle, why, and the choices people have. The businesses that connect a Facebook Page to Reqonex ("Businesses") decide how their customer conversations are handled; we process this information on their behalf to provide the service.

1. Information we collect

• Messenger conversations. When someone sends a message to a connected Facebook Page, we receive the message text, attachments, timestamps, and the sender's Facebook-scoped ID. Where Meta makes it available, we also receive the sender's name and profile picture.
• Facebook Page information. The name and ID of connected Pages, and the access tokens Meta issues when a Page administrator connects a Page to Reqonex.
• Account information. The name, email address and role of the administrators and support agents who sign in to Reqonex, and the notes, tags and statuses they add to conversations.
• Technical information. Basic logs needed to keep the service secure and working, such as sign-in activity and error records.

2. How we use information

• To show incoming messages to the Business's support agents and let them reply through Messenger.
• To distribute conversations among agents and to organize them with tags, notes and statuses.
• To send automated replies and, if the Business turns it on, chatbot replies.
• To secure, maintain and troubleshoot the service.

We do not sell personal information and we do not use Messenger conversations for advertising.

3. Automated and AI-assisted replies

If a Business enables the chatbot, the text of an incoming message may be sent to a third-party artificial intelligence service provider so that a reply can be generated. The content is used only to produce the reply for that conversation.

4. Who we share information with

• Meta Platforms. Messages are sent and received through the Messenger Platform, which is subject to Meta's own terms and policies.
• Service providers. Our hosting provider and, where the chatbot is enabled, the AI service provider described above.
• The Business. Conversations are available to the Business and its agents who use Reqonex.
• Legal reasons. If required by law or to protect rights, safety and the security of the service.

5. Retention

We keep conversation data for as long as the Business uses Reqonex with the connected Page, or until a deletion is requested and completed. When a Business disconnects a Page or closes its account, it can ask us to delete the related data.

6. Security

Reqonex is served over HTTPS and access to the admin and agent areas requires signing in. No online service is completely secure, so we cannot guarantee absolute security, but we work to protect the information we handle.

7. Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, including your Messenger conversations. See our Data Deletion Instructions. You can also stop messaging a Page at any time, and you can remove Reqonex's access to your Facebook account under Settings → Business Integrations on Facebook.

8. Children

Reqonex is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has contacted a connected Page and you want the data removed, contact us using the details below.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

10. Contact